The Kelvin® lines of HID kits and accessories
can be refunded within 30 days of purchase. The product must be in perfect
working condition, has NOT yet been installed, and sent back with ALL
included components, documentation, and in original packaging. All refunds will
be subject to a 20% restocking fee and funds will be issued only after our
staff examines the product. Please contact us to obtain a Return Authorization
Number prior to shipping the item back. Any return without a RAN will not be
accepted. Please make sure to order the correct item as if you need to exchange
the product, there will be a $25 handling charge and an additional $20 return
shipping fee (depending on destination). It is the purchaser's responsibility
to incur all warranty and return shipping charges
Please note: If the return of an item was caused by an error on our or a manufacturer’s part, restocking and shipping fees do not apply.
Return Procedure To
return a product you must first request a Return Merchandise
Authorization (RMA). The RMA form will include an exact return address
and detailed instructions on how to return a product. You may request
an RMA using the following methods:
Please
let us know which particular item(s) you would like to return and the
reason. You will receive an email with an RMA form attached. Please
allow 24 to 72 hours for processing since in many instances, we have to
wait for a manufacturer’s response.
Exchange Procedure There are 2 ways you can go about exchanging a product:
Option 1
(Slower) Use the standard return procedure to request an RMA for the
part you need exchanged. In your request please specify the exact
item(s) you would like to exchange to. Upon receipt of your returned
product we will process an exchange and ship the new part. If there is
difference in price, you will be either refunded or charged the
difference.
Option 2
(Faster) Order the new part online or over the phone so it can be
shipped to you right away. Then request an RMA using a standard Return
Procedure for the part you would like to return. Upon return of the
part a refund will be issued promptly.
Defective or Damaged Products We
all know that accidents happen sometimes. If your product(s) arrive
defective or damaged, please contact our customer service depart as
soon as possible. Please do not attempt to use or install the part! We
will send you a replacement part and provide you with a prepaid return
label to return the defective part. If the damage was caused by a
shipping courier, we will schedule a damage pick up by the courier.
Refunds & Credits After
we accept your return, you will be issued a refund via the same payment
method as you had originally used to place the order (credit card,
Paypal, Google, or check). The refund amount will be composed of the
original purchase price minus shipping charges and applicable
restocking fees. You will be sent an email confirming receipt of the
return and your credit. Please allow an additional 5-7 days for the
credit to appear on your account.
