No Hassles - No Headaches
At Florida Custom Tinting we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the automotive industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery of your order. The following rules apply:
* Products must be in original packaging and in a new and resalable condition.
* Any product that was used or fully/partially installed is non-returnable.
* All returned products have a flat Restocking Fee of 20%.
* Shipping Fees are non-refundable
* All returns must be made via our Return Procedure with a valid RMA form.
* There are few non-returnable products & services that are listed in section below.
* Order cancellations can only be requested prior to shipment or in some cases, prior to the start of the manufacturing, computer-cutting or laser-cutting process.
* The Kelvin lines of HID kits and accessories can be refunded within 30 days of purchase. The product must be in perfect working condition, has NOT yet been installed, and sent back with ALL included components, documentation, and in original packaging. All refunds will be subject to a 20% restocking fee and funds will be issued only after our staff examines the product. Please contact us to obtain a Return Authorization Number prior to shipping the item back. Any return without a RAN will not be accepted. Please make sure to order the correct item as if you need to exchange the product, there will be a $25 handling charge and an additional $20 return shipping fee (depending on destination). It is the purchaser's responsibility to incur all warranty and return shipping charges
Please note: If the return of an item was caused by an error on our or a manufacturer’s part, restocking and shipping fees do not apply.
To return a product you must first request a Return Merchandise Authorization (RMA). The RMA form will include an exact return address and detailed instructions on how to return a product. You may request an RMA using the following methods:
* email email@example.com
* call customer service @ 407.699.5152
Please let us know which particular item(s) you would like to return and the reason. You will receive an email with an RMA form attached. Please allow 24 to 72 hours for processing since in many instances, we have to wait for a manufacturer’s response.
There are 2 ways you can go about exchanging a product:
Option 1 (Slower) Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is difference in price, you will be either refunded or charged the difference.
Option 2 (Faster) Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
Defective or Damaged Products
We all know that accidents happen sometimes. If your product(s) arrive defective or damaged, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.
Non Returnable Products & Services:
The following products cannot be returned/exchanged due to manufacturer's policies or their made-to-order custom features :
* Any item marked or classified as non returnable
* All Automotive Dash Kits
* All Lloyd Floor Mats
* All Computer Pre-Cut Automotive, Residential & Commercial Tint Kits
* All Custom HeatShields
* Any custom orders or parts
Refunds & Credits After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (credit card, Paypal, Google, or check). The refund amount will be composed of the original purchase price minus shipping charges and applicable restocking fees. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.